Contact Us
You may use the following contact form to e-mail us with any questions or comments. (All fields are optional except for your e-mail address). Or, you may use any of the following options to contact Hila at Earthworm Herbals:
BY TELEPHONE: Feel free to contact us toll-free at 800.296.WORM (9676). In Massachusetts - 413.268.0130. You may call us anytime; however, we are generally available between 1 and 8 pm, Monday through Friday to answer and/or return your phone call. Please leave us a detailed message with a good time to reach you (day and evening, home and work). Providing your e-mail address will also assist us in replying to your inquiry more quickly. Providing accurate information will facilitate a much faster response!
BY E-MAIL: We may be reached anytime by e-mail at hila@comcast.net.
We try to reply to all inquiries within 24 hours. (You may also e-mail an order
if you'd prefer not to use our shopping cart for any reason). We welcome
feedback about our new website and shopping cart, so please let us know if
you've found it to be a convenient and pleasant experience or if you encountered
any problems using it which we can help to correct!
BY SNAIL-MAIL: Finally, you may always write to us the old fashioned way - our mailing address is Earthworm Herbals, PO Box 962, Williamsburg MA 01096.
We gladly accept orders by mail and offer FREE SHIPPING to customers who send orders with a money order by mail. Please don't forget our Minimum Order when submitting your payment by mail. Don't forget to provide your complete shipping address, phone number and e-mail (if applicable) with your order! We enjoy receiving feedback from our customers, so contact us anytime with comments, questions or any updates and progress you'd like to offer - hearing from our customers helps us to constantly improve our products and customer service. We NEVER solicit testimonials (unlike some companies, who offer free products in exchange for positive reviews) but we always welcome feedback about our products - we may even add it to our testimonials page with your permission.
Hila's Note: Most of our regular customers are aware that I
have been dealing with severe chronic illness for several years, and there may
be occasions when we are closed for brief periods of time. Please be patient
during those times - we will try to post a notice on our website if that occurs.
If the only address that you have for us is the former Haydenville Center for
the Healing Arts or The Williamsburg Herb Shoppe, please be advised that we have
closed our retail herb shop in 2004. Green Blessings, Hila